Shipping policy

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with your shipping details.

Please note that processing times may be slightly longer during busy periods, product launches, or promotional events.

Shipping Times

Estimated delivery times are as follows:

- United Kingdom: 2–5 business days

Please note that these are estimated delivery times and cannot be guaranteed. Delays caused by couriers, customs, weather, or other circumstances beyond our control may occasionally occur.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Sitré is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided at checkout.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us at sitreattire@gmail.com. We will be happy to assist you in contacting the courier and investigating the shipment.

If a parcel is confirmed as lost by the courier, we will work with you to arrange an appropriate resolution.

Thank you for your patience and for supporting Sitré.